The National Federation of the Blind and three blind individuals have reached a settlement agreement with the Department of Health and Human Services, Centers for Medicare and Medicaid Services (CMS). The settlement resolves the allegation brought forth in a 2016 lawsuit that CMS discriminated against blind and low-vision beneficiaries by failing to provide meaningful and equal access to Medicare information.
The agreement requires that CMS set up processes so that beneficiaries can make a single request to receive all communications and notices from Medicare in an accessible format, such as large print, Braille, audio, or electronic data. Additional terms include that CMS will:
- Provide accessible, fillable forms for beneficiaries on Medicare.gov.
- Issue accessibility best practices to Medicare Health and Drug Plans.
- Implement a policy that extends the time in which a beneficiary must answer time-sensitive communications by the number of days it takes CMS to process the beneficiary’s accessible format request.
- Develop a plan to promote the availability of accessible materials to Medicare beneficiaries.
CMS has already begun implementing critical procedural changes that include training employees on compliance with Section 504 of the Rehabilitation act of 1973, implementing testing requirements to ensure that information posted on Medicare.gov is accessible, providing CMS’s most popular publications in accessible e-book formats at Medicare.gov, and establishing a Customer Accessibility Resource Staff to coordinate and support CMS’s accessible Medicare communications. The agreement prohibits CMS from changing any of these new practices in ways that would result in less effective access to Medicare information for blind individuals.